Frequently asked questions
🚗 Booking, Confirmation & Collection
Vehicle collection from 19–23 Trinity Beach Road, Trinity Beach.
Complimentary pick-up and drop-off available for all bookings from Cairns Northern Beaches from (Smithfield → Palm Cove)
How do I book a rental car?
The fastest and easiest way to book is through our online booking page.
You can also call us directly on (07) 4057 5257 and we’ll be happy to help.
How do I know my booking is confirmed?
You’ll receive a confirmation email with your full booking details once your reservation is secured.
Is there a minimum rental period?
Yes, the minimum hire period is 3 days.
Do I need to pay a deposit?
Yes. A 10% deposit is required to secure your booking.
• Cancellations made 3 days or more before your booking time receive a full refund.
• Cancellations within 3 days of your booking time are non-refundable.
🛫 Airport Transfers
Airport Transfers operate:
• 8am–4pm, 7 days a week. Free transfers for all 7 days plus bookings to and from Trinity Beach.
Transfers are only available at the start and end of your rental period. Airport pick up instructions will be provided before arrival.
💰Are your prices all inclusive?
Our standard rates include:
• $2,500 insurance excess liability Excludes Toyota HiAce bus.
• Insurance excess reduction available to $500 for $16/day.
• Unlimited kilometres on 5+ day rentals
For 3–4 day rentals:
• 100km per day included
• $0.50/km applies for additional kilometres
Child car seats are provided free of charge!
No EFTPOS fees, extra driver fees or booking fees!
For first-time local hirers, we reserve the right to require a A$2,500 security bond for Cairns residents residing south of Smithfield.
Do I need to pay a security bond?
$500 pre-authorisation/security bond is required when paying by debit card.
Credit card payments do not require a pre-authorisation/security bond.
Can I pay with cash?
Yes, we accept cash payments.
However, credit or debit card details are still required when collecting your vehicle.
Important information for New Zealand customers
Some New Zealand customers may experience difficulty processing deposits through our online system.
If this happens, please call us directly on (07) 4057 5257 and we’ll assist you.
Where can I travel with the rental car?
Vehicle use is permitted on sealed roads only
• South to Townsville
• North to Cape Tribulation
• West to Chillagoe
I hold a drivers licence from another country. Can I still hire a vehicle?
If your driver’s licence is written in English, no international permit is needed. For licences written in another language, an International Driving Permit is required to drive in Australia.
Will I get a refund if I return my rental car early?
There are no refunds for early returns as the rental vehicle has been reserved for the duration of time booked.
What happens in the unlikely event of a breakdown or accident?
Please contact us directly on (07) 4057 5257 and we’ll assist you.